1. Home
  2. FAQ
Help Center

64hibajee FAQ — All Your Questions Answered

From opening an account to payments, bonuses, games, and security — find everything you need here. If you can't find your answer, contact our support team directly.

48+ Q&A
8 Category
24/7 Support Active
<5 min Avg. Resolution Time
Categories

What can we help you with?

64hibajee's FAQ is organized into categories. Click on the section that covers what you need.

Account & Registration

This section covers everything related to creating a new account, verification, password recovery, and updating your profile.

Deposits & Withdrawals

All payment methods — including bKash, Nagad, and Rocket — along with minimum amounts, processing times, and limits are covered here.

Bonuses & Promotions

Find out everything about welcome bonuses, cashback, free spins, and the loyalty program — including bonus terms and wagering requirements, all explained here.

Games & Betting

Find answers here about rules, strategies, and common questions related to slots, Live Casino, Sports Betting, and crash games.

Security & Privacy

Have questions about the security of your account or personal information? Find answers here, including topics on 2FA, SSL, and data protection.

Responsible Gaming

Find details here on 64hibajee's policies and support for deposit limits, self-exclusion, minor protection, and problem gambling prevention.

FAQ

64hibajee FAQ — Detailed Questions & Answers

Select a category from the tabs below. Click on any question to see the answer.

No results found. Try searching with different keywords.

Account & Registration

Opening a new account at 64hibajee is quick and simple. Click the "Register" button at the top right of the website. Enter your name, email address or mobile number, and a strong password. Read and agree to the terms and conditions, then verify with the OTP sent to your email or mobile. The whole process takes under 3 minutes, and you'll be eligible for the welcome bonus as soon as you register.

KYC verification is mandatory at 64hibajee to ensure account security and prevent fraud. To make withdrawals or place high-value bets, you'll need to upload a photo of your National ID or passport along with a selfie. Verification is usually completed within 24 hours, and once done, you won't need to go through it again.

On the login page, click the "Forgot Password?" link. Enter your registered email address or mobile number. A password reset link or OTP will be sent to you. Click the link or enter the OTP to set a new password. Make sure your new password includes uppercase letters, numbers, and special characters to keep your account secure.

No, 64hibajee's policy allows only one account per person. Multiple accounts are strictly prohibited — if detected, both accounts will be closed and any balance may be forfeited. If you need a new account due to an issue, please contact the support team.

To close your account, first withdraw any remaining balance. Then email support@64hibajee.biz to submit an account closure request. The support team will verify your identity and close the account within 48 hours. Please note that account recovery may be possible for a limited time after closure.
Deposits & Withdrawals

To deposit at 64hibajee, log in and go to the "Payment" or "Deposit" section. Choose your preferred method — bKash, Nagad, Rocket, or bank transfer. Enter the amount and follow the on-screen instructions to complete the transaction. bKash and Nagad deposits are typically credited within 5 minutes.

The minimum deposit at 64hibajee is just ৳500. Maximum deposit limits vary by payment method — bKash allows up to ৳25,000 per transaction, while bank transfers can accommodate higher amounts. Visit the payments page or contact support for specific limits.

Once a withdrawal request is verified at 64hibajee, funds are sent to bKash and Nagad within 15–30 minutes. Bank transfers may take 1–3 business days. First-time withdrawals without completed KYC verification may take longer — having a verified account speeds up the process significantly.

64hibajee does not charge any fees on deposits or withdrawals. However, your mobile banking provider or bank may apply their own transaction charges — these are set by the respective service provider and are outside 64hibajee's control. Visit the payments page for more details.

In some cases, network issues or payment gateway delays can cause a deposit to take 15–30 minutes to reflect. If your balance still hasn't updated after that, email support@64hibajee.biz with a screenshot of the transaction. Our support team will resolve it promptly.
Bonuses & Promotions

New members at 64hibajee receive an attractive welcome bonus on their first deposit, which may also include free spins and free bets. The bonus amount and terms are subject to change, so check the promotions page for the latest offers before registering.

Wagering requirements mean you must bet your bonus funds a set number of times before withdrawing. For example, a 10x wagering requirement on a ৳1,000 bonus means you need to place ৳10,000 in bets. 64hibajee's bonus terms are relatively straightforward, and the full conditions for each offer are clearly stated on the promotions page.

64hibajee's cashback program returns a portion of your net losses over a set period (typically weekly). For example, a 10% weekly cashback means if you lose ৳10,000 in a week, you get ৳1,000 back. Cashback usually comes with low or no wagering requirements.

Every bonus offer at 64hibajee comes with an expiry date. If a bonus isn't claimed within its validity period or the wagering requirements aren't met, the bonus is automatically forfeited. Claim offers as soon as you receive them and keep track of the completion deadline.
Games & Betting

64hibajee offers an extensive game library including slots, Live Casino (Baccarat, Roulette, Blackjack), crash games, Sports Betting, virtual sports, and lottery games. Everything is available on both mobile and desktop. New games are added regularly.

64hibajee's Sports Betting section covers cricket, football, tennis, kabaddi, badminton, and 30+ other sports. You can also place bets on ongoing matches with the live betting option. Special offers are available during Bangladesh cricket matches and the IPL.

Yes, most slots and casino games on 64hibajee have a demo or free play mode. Many games can be played in demo mode without even registering — ideal for learning new games or testing strategies. Note that Sports Betting and Live Casino do not have a demo mode.

Yes, 64hibajee's Live Casino features real human dealers via live video streaming. Games from world-class providers like Evolution Gaming and Pragmatic Play Live are available, with live tables running 24 hours a day.
Security & Privacy

Yes, 64hibajee maintains the highest security standards. All data transfers are protected with 256-bit SSL encryption. Payment information is stored on separate secured servers. Regular security audits are conducted, and your personal data is never shared with third parties.

Go to the "Security" section in your Account Settings and enable 2FA. You can choose between Google Authenticator or SMS OTP. Once active, every login will require an additional verification code, keeping your account significantly more secure. We strongly recommend keeping this enabled.

Change your password immediately and log out of all active sessions. Send an urgent email to support@64hibajee.biz or contact support via live chat. The support team will temporarily lock your account to secure it.
Responsible Gaming

Yes, 64hibajee takes responsible gaming seriously. You can set daily, weekly, or monthly deposit and betting limits from your account settings. Limits take effect immediately once set, and increasing them requires a 72-hour waiting period.

In Account Settings, go to the "Responsible Gaming" section where you'll find the "Cooling-Off" or "Self-Exclusion" option. You can take a break from 1 day up to 6 months, during which logging in or placing bets will not be possible. For long-term self-exclusion, please contact support.

64hibajee believes gaming is for entertainment, not addiction. If you feel gaming is getting out of control, reach out to our support team immediately and we'll guide you to professional help. Visit our Responsible Gaming page to learn more.
Account & Registration

Opening a new account at 64hibajee is quick and simple. Click the "Register" button at the top right of the website. Enter your name, email address or mobile number, and a strong password. Read and agree to the terms and conditions. Then verify your account with an OTP. The entire process takes under 3 minutes.

KYC verification ensures security and helps prevent fraud. To process withdrawals, you'll need to upload a photo of your National ID or passport along with a selfie. Verification is typically completed within 24 hours.

On the login page, click the "Forgot Password?" link. Enter your registered email address or mobile number. A password reset link or OTP will be sent to you. Follow the instructions to set a new password.

No, each person is allowed only one account. Creating multiple accounts is prohibited — if detected, all associated accounts will be closed.

First, withdraw all your balance. Then email support@64hibajee.biz to request account closure. The support team will close your account within 48 hours.
Deposits & Withdrawals

Log in and go to the "Payment" or "Deposit" section. Choose your preferred method — bKash, Nagad, Rocket, or bank transfer. Enter the amount and follow the on-screen instructions to complete the transaction. Deposits via bKash and Nagad are typically credited within 5 minutes.

The minimum deposit is just ৳500. A single bKash transaction supports up to ৳25,000, and bank transfers can go even higher.

Withdrawals to bKash and Nagad are processed within 15–30 minutes. Bank transfers may take 1–3 business days.

64hibajee does not charge any fees. However, your mobile banking provider or bank may apply their own transaction charges.

Network issues or payment gateway delays can cause a 15–30 minute wait. If the balance still hasn't appeared after that, email support@64hibajee.biz with a screenshot of the transaction.
Bonuses & Promotions

Your first deposit after registering comes with an attractive welcome bonus, which may also include free spins and free bets. Check the promotions page for the latest offers before signing up.

Wagering requirement means you must bet your bonus amount a set number of times before you can withdraw it. For example, a 10x wagering requirement on a ৳1,000 bonus means you need to place ৳10,000 in total bets.

A portion of your net losses over a set period is returned to you. Example: with 10% weekly cashback, losing ৳10,000 in a week earns you ৳1,000 back.

If a bonus isn't claimed within its validity period or the wagering requirements aren't met, the bonus is automatically forfeited. Claim offers as soon as you receive them and keep track of the completion deadline.
Games & Betting

Slots, Live Casino, crash games, Sports Betting, virtual sports, and lottery games are all available — and every game plays just as smoothly on mobile as it does on desktop.

Cricket, football, tennis, kabaddi, badminton, and 30+ other sports are available. You can also bet on ongoing matches through the live betting option.

Yes, most slots and casino games offer a demo or free play mode. Many games can be played in demo mode without even registering.

Yes, the Live Casino section features real human dealers streamed via live video. Live tables are active around the clock, 24 hours a day.
Security & Privacy

Yes, 64hibajee maintains the highest security standards. All data transfers are protected with 256-bit SSL encryption. Regular security audits are conducted, and personal information is never shared with third parties.

Go to the "Security" section in your Account Settings and enable 2FA. You can choose between Google Authenticator or SMS OTP.

Change your password immediately and log out of all active sessions. Send an urgent email to support@64hibajee.biz or reach out via live chat.
Responsible Gaming

Yes, you can set daily, weekly, or monthly deposit and betting limits from your account settings. Limits take effect immediately once set.

In Account Settings, go to the "Responsible Gaming" section where you'll find the "Cooling-Off" or "Self-Exclusion" option. You can take a break ranging from 1 day up to 6 months.

If you feel your gaming is getting out of control, contact support right away. We'll guide you toward professional help. For more information, visit our Responsible Gaming page here.

If you can't find the answer you're looking for on this FAQ page, reach out to our support team directly. We're available 24 hours a day, 7 days a week, and offer assistance in Bengali.

Still have questions?

Our support team is always here for you. Get in touch today for help with anything.

Register Now Log In
Get Started Today

Join 64hibajee and enjoy the ultimate gaming experience

Thousands of Bangladeshi players enjoy 64hibajee every day. Register now and get started with your welcome bonus.

Register for Free Download the App
বাংলা